If you have any difficulties downloading a pattern after purchase please refer to the FAQ or contact me and quote your order number or email address.
1. I purchased a pattern. How do I get it?
All patterns are instantly available to download.
After you have paid for your pattern using paypal you will see a confirmation screen. At the bottom of the screen are links to download any patterns you have purchased.
Example of downloading from the Order Confirmation screen:
If you are unable to retrieve your pattern using the link provided you can find a second link in your My Account by viewing your previous orders. Click on the previous order and you will see a list of what you downloaded and a download link.
Example of downloading from the My Account screen (after viewing the applicable order):
Patterns usually have a 24 hour or 2 download limit. This means you need to download your pattern within 24 hours of purchase and you can make 2 attempts. (subject to change without notice)
If you are unable to download your pattern please contact me
2. I purchased a pattern accidentally/ I purchased a pattern and want a refund.
Unfortunately electronic patterns are not eligible for a refund. No exceptions.
3. I bought a pattern. Can I share it with my friend?
Electronic patterns should not be duplicated or shared. If your friend or club would like to use a pattern please have each person purchase their own copy.
4. Do you have a question? Send me an email!